My 26-yr-old Volvo was towed into Scott's Thursday night after having given up the ghost on a two-way lane, creating joy in the drivers who had to pass by in both directions. I was worried: Labor Day loomed, I Iive alone, how would I do without the car until Tuesday? The next day, Friday, Rick diagnosed its multiple needs, John ordered whatever was not already at Scott's, and Dean put them in.
I arrived at White Flint by metro at 5:30--they close at 6--John picked me up, ook me back to the shop, and when we got there everyone else had gone home for the holiday.
Now that's service, that's loyalty. I wouldn't go anywhere else--and it's a long way from where I live in the District.